Digital Services and Automation

How to submit new support ticket

1. Click on NEW SUPPORT TICKET
2. Complete the mandatory fields
3. Submit your query
4. You will receive email notifications if the status of your ticket is changing

Digital Services and Automation

Review your existing queries

1. Click on MY TICKETS and login with your email address and password
2. Select the request you wish to modify or review
3. If you wish to modify the ticket, submit your updates. If you don't have an account yet, click on the Sign-in with us option to register
4. Enter your full name and email address and the number that is displayed in the CAPTCHA field
5. You will receive an email with the account activation link in our destination email address; click on the link to activate your account and define your secure password
6. Upon successful registration, login with your email address and apssword; follow instructions 1-3.

Dear support requestor,

Please submit only ONE ISSUE PER TICKET, along with related details and additional insights, to help improve issue resolution and response times, and ensure effective ticket status notifications.

Best Regards,

MASS GCS support team